At Truffy’s Appliances, we are committed to ensuring your satisfaction with our products. Please carefully read our returns and exchanges policy below:
Exchanges
- No exchanges for stock: We do not offer exchanges for different products. If you would like to return a product, please follow our returns process below.
Returns
- Eligibility for returns: If you are not satisfied with your purchase, you may return the item within 14 days from the date of delivery, in accordance with the Consumer Rights Act 2015.
- Condition of returned items: To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
Your rights under the Consumer Rights Act 2015
Under the Consumer Rights Act 2015, you are entitled to return any goods that are faulty, not as described, or do not meet their intended purpose. If the product is returned within 30 days of purchase due to one of these reasons, we will provide a full refund. After this 30-day period, we will offer a repair or replacement.
Returns Process
- Cost of return: If you choose to return an item for reasons other than it being faulty or not as described, you will be responsible for the return shipping costs.
- Refund process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
For more information on your rights, please refer to the Consumer Rights Act 2015.
Contact Us
For any questions or to initiate a return, please contact our customer service team.